If we’ve learned anything over the past 145 years, it’s that to make the best products, we need an open ear — and open line of communication with our customers. And part of that means making sure that you have a full understanding of our products and their purpose. So, take a look at our frequently asked — and answered questions.
And if you don’t see yours, drop us a line.

Where can I buy Columbia SkinCare products?

Columbia SkinCare’s Probiotic and Healing Cream products are available exclusively through select spas and dermatologists. If you are having trouble locating our products due to their limited availability, please email us and we would be happy to assist you.

What is the difference between Columbia SkinCare’s probiotics that have been developed specifically for topical use and the probiotics in other skincare products?

Our probiotic complexes differ in two important ways: The bacteria on your skin and the bacteria in your gut are very different, and only Columbia SkinCare’s probiotics have been developed to deliver exactly the right bacteria to improve the health of your skin. The second key difference is our patent pending formulation that combines our special probiotics with peptides and stem cells for the maximum impact.

What makes your probiotic products work?

Simply Put
We use a formula discovered by our scientists that’s comprised of probiotics (‘good’ bacteria), plant stem cells, and peptides (amino acids) which uniquely combine to boost the skin’s natural ability to renew itself.


Scientifically Speaking
The efficacy of our new products is due to the polyphenols in the stem cells potentiating with the lactococcus ferment lysate. This effect creates a “super bug” of good bacteria, which enters the body’s cellular system and naturally promotes the growth of collagen, hyaluronic acid, elastin, and keratin.

This growth is critical to various physiologic events, including cell aggregation, migration, proliferation, activation, cell to cell and cell substrate adhesion, all of which lead to an enhanced skin renewal process. A process that increases vitality, healthy luster and is free from the bad bacteria that can cause acne, rosacea, contact dermatitis, eczema, and other undesirable skin conditions.

Do you have clinical trial results for your probiotic products?

We have conducted extensive clinical trials for our new probiotic products and they have shown dramatic results, specifically with inducing production of key ingredients of skin quality and differentiation:

  • Improves keratinocyte cohesion — which helps the skin resist environmental aggressors.
  • Increases the production of antimicrobial peptides — stimulating the production of collagen.
  • Induces skin renewal and accelerates skin barrier recovery.

Are your ingredients all sourced in America?

Some of the stem cell extracts we use originate in Switzerland. Although we purchase these ingredients locally, they are grown in the Alps. That said, we are deeply committed to sourcing any and all ingredients we can the U.S.

Do you offer any samples?

Since it usually takes about 30 days for you to fully experience change in your skin, it’s unfortunately, not feasible for us to provide samples. 

Do you offer specials?

Depending on our inventory, we periodically offer a gift with purchase,  a discount or free shipping. Our goal is to try and replenish our inventory every six weeks, which limits our ability to provide offers.

Why haven’t I heard of your company before?

The F.C. Sturtevant Company is one of the oldest family-owned and operated brands in the country. But since we opened our doors in 1871, it has never been our goal to be the best-known company. Rather, we have made research and development a financial priority over advertising and marketing. For us, it’s all about creating products that are efficacious, safe and that offer you value. So, even though it takes a bit longer to learn about us, our customer loyalty is among the highest in the world.

What kind of doctors use your products and why?

Dermatologists and plastic surgeons are the primary users of our probiotic products. Some of our other products are used by pediatricians, podiatrists, ENT’s, gastroenterologists, oncologists and more.

Contact Us

Please feel free to contact us by phone, email or by completing this form.
We look forward to hearing from you.

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Columbia SkinCare
P.O. Box 607
Bronxville, NY 10708

Phone: 914 337 5131
Fax: (914)-337-5309